One of the first and most difficult lessons new businesses learn is that, despite your best efforts, you can't please everyone.
Eventually, an unfavorable review or comment will surface. And when this happens, a realization sets in. What people are saying about your business directly correlates to the bottom line. Sales can decrease, and momentum is lost. The only thing that is more frustrating is when the reputational damage is self-inflicted through fumbled rollouts, poorly constructed designs, mismanaged campaigns, or missed branding opportunities. Yet, many businesses don't have a coherent marketing strategy for managing their reputation. They’re not sure what their reputation looks like. Click here for a no-charge reputation report custom-produced for your business.