For the year ahead, small businesses should take action by focusing on creating content that is relevant to their customers. It can be a webinar, online presentation, short videos, or even live streaming on social media. Don't forget to share valuable content relating to your industry, but that isn't all. Focus on providing something that isn't all about your company. This will establish you as a trustworthy source and build a community.
Another great way to grow your community is by creating a blog and sharing it across various social networks.